Shipping and returns

COLLECTION, SHIPPING AND DELIVERY

Self-collection of orders

Collection of orders is fulfilled by World O’ Kidz Pte Ltd.  Collection will be from their warehouse at:
39 Sam Leong Rd
Singapore 207929

Delivery to Singapore addresses

For delivery to Singapore addresses, your order will be processed and delivered to you within 6-8 business days from payment receipt.   Our deliveryperson will contact you to coordinate a delivery timing.

Delivery charges are S$15 per location.  We provide free delivery for orders above S$200. 

Delivery to International addresses

For shipping to international addresses, we will have your order shipped to the freight forwarder within 6-8 business days from payment receipt.  The time it takes for your order to reach you will depend on the freight forwarder and the type of freight you choose.

Some countries may levy customs duties or taxes on your package. We cannot be responsible for these fees and these charges are not included in the amount paid to us. We have no control over whether you will be charged any such fees or taxes, although our experience tells us that these fees are somewhat infrequent.

If your order has already been shipped, it cannot be cancelled. Packages refused by you due to taxes, duties or any other reason will be destroyed by your country's postal system and will not be returned to us. You will receive no refund for these refused packages.

These additional costs are not covered under the shipping fee you pay for when we fill your order. It is the customer’s responsibility to pay for these additional charges. 

Shipping costs are automatically computed and displayed at checkout.  We provide indicative costs below.

  18 key tabletop 25 key classical spinet 30 key baby grand 37 key upright durable
Zone A
Asian Countries ex-Singapore
TBC TBC TBC TBC
Zone B
Europe and Middle East
TBC TBC TBC TBC
Zone C
America and Rest of the world
TBC TBC TBC TBC

 

REFUNDS AND EXCHANGES

Refunds

The company has a no-refund policy.  In exceptional situations, any refund considered will be at the seller’s sole discretion.

Exchange policy

Our items have been carefully made to give you every satisfaction. However if you notice any manufacturer-default, we will exchange your purchase. We accept returns on items that are in their original unused condition. For a higher replacement value, a top up is required for the difference. No refund will be made for a replacement of lower value. The costs and risks incurred by returns are payable by the purchaser. Original delivery charges are non-refundable.

Please contact us within 7 days after receiving your goods to request for an exchange quoting your order number, item and description to be returned and reasons for returning. Please arrange for exchange of the items at our warehouse.

For Singapore orders, items have to be returned to us within 14 days from the date of invoice. For international orders, items have to be returned to us within 28 days from the date of invoice.  We will process the exchange once we have received the your original item(s).


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